Transform your customer support with an AI solution that's easy to integrate and automates high volume processes, whilst improving your customers' experience.
AI Assistant
Transform your customer support communication channels into a great customer engagement experience. Using enterprise-grade AI virtual agents that learn and adapt, you can deliver exceptional experiences and improve efficiency while also reducing interaction costs.
Virtual agents that understand context, respond naturally and take action.
End-to-end automation of over 50% of customer conversations, with high customer satisfaction.
Built on state-of-the-art technologies and natural language processing.
An expert team dedicated to your implementation, ensuring smooth deployment and ongoing support.
Start immediately with low upfront costs and see ROI within weeks of implementation.
Support available round the clock in multiple languages, ensuring global customer satisfaction.
Our proven implementation process deploys your AI-powered customer support system quickly and smoothly, with minimal disruption to your operations.
Establish automation opportunities by identifying initial use cases, gathering training materials and determining real-time data access methods.
Complete technical setup, train the virtual agent on initial use cases and pass user acceptance testing.
We will continue support and improve the AI solution through monitoring quality with your team and identifying ways to improve accuracy and outcomes.
Our AI chat platform provides all the tools you need to engage visitors with natural conversations, handle complex queries and convert prospects into paying customers - automatically.
Natural Conversations
Watch AI handle complex customer queries with human-like responses that feel authentic and helpful.
Instant Integration
See how easily our chat widgets integrate with your existing website and start working immediately.
GDPR Compliant
Full compliance with data protection regulations.
AI Assistant
Transform your customer service operation with measurable improvements for both your business and your customers.
Reduce operational costs significantly while maintaining service quality.
Lower turnover rates by automating repetitive tasks and improving job satisfaction.
Round-the-clock customer support without additional staffing costs.
Instant responses to common queries with immediate issue resolution.
Standardized, accurate responses ensuring reliable customer experience.
Seamless escalation to human agents when complex issues arise.
Our AI-powered support gets consistently higher NPS scores
AI Agent
Powered by Melita AI
Human Agent
Based on feedback and satisfaction scores from thousands of customer interactions.
Get started with Melita's AI-as-a-Service solution. Our experts will help you design a custom implementation that fits your business needs.
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Melita is backed by Infrastructure at Goldman Sachs Alternatives
